Privacy Policy

1. Introduction

SenzaLuce Safaris ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and book safari experiences with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Booking Information: Name, email address, phone number, passport number, date of birth, nationality, and emergency contact details
• Payment Information: Credit card details, bank account information (processed securely through third-party payment providers)
• Communication Data: Emails, messages, and inquiries sent through our website or contact forms
• Preferences: Safari preferences, dietary restrictions, accessibility needs, and special requests
• Medical Information: Health conditions disclosed for safety purposes (optional)

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type, and IP address
• Usage Data: Pages visited, time spent on pages, clickstream data, and referral sources
• Cookies: Persistent identifiers that help us remember your preferences and improve user experience
• Analytics: Information gathered through Google Analytics and similar tools to understand website usage patterns

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To book and manage your safari, accommodations, and activities
• Communication: To send booking confirmations, updates, and important travel information
• Payment Processing: To process payments and prevent fraud
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To comply with Tanzanian tourism regulations and immigration requirements
• Safety: To ensure your safety during safaris and emergency situations
• Marketing: To send promotional materials (only with your explicit consent)
• Improvement: To analyze usage and improve our services

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to execute safari booking agreements
• Consent: Processing with your explicit opt-in (e.g., marketing communications)
• Legal Obligation: Compliance with laws and regulations
• Legitimate Interest: Improving our services and preventing fraud

5. Information Sharing & Disclosure

SenzaLuce Safaris does not sell or rent personal information. However, we may share information in the following scenarios:

• Service Providers: Payment processors, logistics partners, and accommodation providers involved in fulfilling your safari
• Legal Requirements: When required by law, court orders, or regulatory authorities
• Safety & Protection: To protect guest safety, prevent fraud, or enforce our Terms & Conditions
• Business Transfers: If SenzaLuce Safaris is acquired or merges, personal data may be transferred as part of the transaction

6. Security Measures

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for website data transmission
• Payments are arranged outside the website and are not processed by this platform
• Regular security audits and vulnerability assessments
• Restricted access to personal data (employees only when necessary)
• Firewalls and intrusion detection systems

However, no security system is completely impenetrable. We cannot guarantee absolute protection of your data.

7. Breach Notification

In the event of a data breach affecting your personal information, SenzaLuce Safaris will notify affected individuals and relevant authorities within the legally required timeframe (typically 72 hours for GDPR-compliant jurisdictions).

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another organization
• Objection: Object to processing for marketing purposes
• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, contact us at privacy@senzalucesafari.com

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Third-Party Services

Our website may contain links to third-party websites (e.g., TripAdvisor, social media). We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Data Retention

Personal information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Booking Data: Retained for 7 years for accounting and legal compliance purposes
• Communication Records: Retained for 2 years
• Marketing Data: Retained until you unsubscribe from communications
• Website Analytics: Aggregated and anonymized data retained for performance analysis

12. Children's Privacy

SenzaLuce Safaris does not knowingly collect personal information from individuals under 18 years of age. If we become aware that a minor has provided personal data, we will promptly delete such information. Parents or guardians with concerns about their child's data should contact us immediately.

13. International Data Transfers

If you access our website from outside Tanzania, your information may be transferred to and processed in Tanzania. By using our website, you consent to such transfers. We implement appropriate safeguards, including standard contractual clauses, to protect your data during international transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

15. Contact & Data Protection Officer

For privacy questions, data requests, or to report a concern: